Social Pantry Privacy & Cookies Policy
At Social Pantry we like to keep things private and we never compromise when it comes to your privacy. We will always be clear about why we need the details we ask for and ensure that your personal information is kept as secure as possible.
Before using this Website, and particularly before submitting personally identifiable information via this Website, you should read this entire policy. Use of this Website constitutes your agreement to the terms of this policy. If the terms and conditions of the policy are not acceptable to you, do not submit any personally identifiable information via this site.
Definitions and interpretations
Data: Collectively all information that you submit to Social Pantry Ltd via the Website, WhatsApp, Facebook, Facebook Messenger or via any other channel. This definition incorporates, where applicable, the definitions provided in the EU General Data Protection Regulation (GDPR).
Social Pantry Ltd, we or us: Social Pantry Ltd, a company registered in England and Wales under company number 07654617, whose registered office address is at Social Pantry, Unit 1 Lombard, London, SW11 3SS
User or you: any third party that accesses the Website and is not either (i) employed by Social Pantry Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Social Pantry Ltd and accessing the Website in connection with the provision of such services
Website: the website that you are currently using, www.socialpantry.co.uk and any sub-domains of this site unless expressly excluded by their own terms and conditions
- the singular includes the plural and vice versa;
- a reference to a person includes firms, companies, government entities, trusts and partnerships;
- “including” is understood to mean “including without limitation”
- reference to any statutory provision includes any modification or amendment of it
Scope of this Privacy & Cookies Policy
Right to be informed: This encompasses the obligation for us to be transparent in how we collect and use your personal data
Right of access: You have the right to access your personal data and supplementary information
Right to rectification: If the information we hold on you is inaccurate or incomplete, you can request we correct this
Right to erasure: You can request we delete or remove personal data where there is no compelling reason us to continue processing
Right to restrict processing: You have the right to request we cease processing your data, if:
- You consider it inaccurate or incomplete
- Where you object to processing and we are considering whether we still have a legitimate interest to process it
- Where we don’t need the data for the original reason we collected it, but may need it to support a legal claim
Right to data portability: Where you have consented to our processing your data, or where the processing is necessary for us to deliver a contract, you can request a copy of that data be provided to a third party in electronic form
Right to object: You have the right to object to our processing under certain circumstances. For example, you can object to:
- direct marketing (including profiling); and
- processing for purposes of scientific/historical research and statistics
Rights relating to automated decision making including profiling: Where we apply automated decision making, we must:
- give you information about the processing
- introduce simple ways for you to request human intervention or challenge a decision
- carry out regular checks to make sure that our systems are working as intended
Information related to automated decision making is contained later in this notice
5.1 Active information collection:
This Website collects information from its visitors in two ways: actively and passively. Active information collection refers to instances in which we gather information from you when you fill it in and send it to us, such as by completing a registration form, signing up for an electronic newsletter, or sending us a message via an e-mail reply mechanism provided by this site. Active information collection can include both personally identifiable information (e.g. your full name or information that is unique to you) and non-personally identifiable information (e.g. if we were to ask for your first name and a list of the top three things you like about our site). Passive information collection refers to instances in which we collect information from you that you have not actively provided (please see the next section of this policy for a summary of our passive information collection practices).
(a) Registration Information:
If you are interested in receiving electronic updates, alerts, and other information from us regarding this Website and our products and services, you must provide us with an e-mail address. In completing your registration, we may also ask for optional information, such as how you found us, to help us better serve you in the future.
(b) Feedback Information:
We welcome your comments and feedback regarding this Website and our products, services and programs. This Website provides an e-mail address that permits you to send us your own e-mail address, comments, and any other information you choose to include. E-mail is not secure. As a result, you should carefully consider what information you wish to send to us via e-mail.
5.2 Passive information collection:
We may use third party software to passively collect information while you are visiting www.socialpantry.co.uk (that is, you do not actively provide this information). These technologies allow us to collect certain kinds of non-personally identifiable information, including your internet domain name, the type of web browser you use, the operating system you use, the date and time of your visit to the Website, the specific pages you visit, and the address of the web site you visited prior to entering www.socialpantry.co.uk. We do not link this passively collected non-personally identifiable information with personally identifiable information you have actively provided elsewhere on this site. This data is used only to help us improve our customers’ experience on our website and we reserve the right to share with third parties, including our business partners and advertisers, the anonymous aggregated information that we have passively collected via this site.
Below we have summarized the primary means of passive information collection on our Website.
(b) Internet Protocol (IP) Addresses:
This site uses Internet protocol (IP) addresses. IP addresses are unique identifiers automatically assigned to each computer when logging onto the Internet. IP addresses allow us to collect much of the same information we collect through cookies, including browser type, what pages you visit, and how long you stay on the site. In general, IP addresses allow us to identify problems with our servers, prepare aggregate demographic information and other information regarding this use of this site, and improve the functions of this site.
5.3 This site is not intended for use by children:
This site is not directed to and does not seek to collect personally identifiable information from, children under the age of 13. Nevertheless, if we are informed that we have collected information from someone in this age category, we will take reasonable steps to delete that information.
What do we do with your information & transfer of data:
For the purposes of EU General Data Protection Regulation (GDPR), Social Pantry Ltd is the “data controller”
We reserve the right to use or disclose personal information provided via this site as necessary to respond to your requests and our contractual obligations to you, to comply with applicable laws, regulations, legal processes, and law enforcement inquiries, as required by litigation, to take precautions against liability, and protect the security and integrity of the Website and the safety of its users. Your data will only be transferred overseas when it is necessary for us to fulfil our obligation to you. Moreover, we will only send the data that is required for that third party to fulfil its obligation to you.
We may, from time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Website. The providers of such services may have access to certain personal Data provided by Users of this Website. Any Data used by such parties is used only to the extent required by them to perform the services that we request. Any use for other purposes is strictly prohibited.
When a user makes an enquiry, we collect personal information, so we may contact them with a quotation. All enquiries are allocated to staff members internally in the company and your details are only used by members of staff that need to deal with the enquiry.
When a customer books an event, personal information is used to process and manage all elements of the booking. Your personal information may be passed to third party suppliers of the booking components, some of which may be located outside of the UK.
If you choose to subscribe to our email newsletter, your personal information is used to send targeted emails featuring relevant travel products and special offers. These details are not used for any other purpose and will not be shared with any third parties. You may unsubscribe from our newsletter at any point by following the relevant instructions on any of our emails.
If you enter a prize draw on our Website or a social media site, your personal information will be used to contact you if you win a prize. If you choose to subscribe to our email newsletter when you enter any prize draw, you will also receive regular emails featuring relevant Social Pantry products and special offers.
If you complete a survey on our Website, we will collect personal information and details of your user preferences and behaviour when shopping for catering products. All information will only be used for statistical purposes and your individual personal information will not be accessible in any survey results.
Any personal information sent in response to a job application will only be used for recruitment purposes. We may contact you by telephone or email about any job application you make.
We also collect demographic data from visitors to our website to help with our understanding of website users and customers. We also use this demographic information for internal reporting.
or by e-mail at firstname.lastname@example.org.
Please find below a summary of the specific active information we collect, why we collect it and how we use this to deliver services to you:
- This is required for us to fulfil our contractual obligations to you as a customer
- This is collected via our website and chat channels (WhatsApp and Facebook Messenger) and stored in our CRM system and our email marketing platform where relevant
- Customer correspondence and service emails relating to important information about your booking. Direct marketing where the customer has opted-in to receiving such communication
- This is collected via our website and chat channels (WhatsApp and Facebook Messenger) and stored in our CRM system and our email marketing platform where relevant. For the purpose of marketing related emails, your data will be processed in order to provide you with the most relevant and personalised information
- Customer correspondence, including WhatsApp messages
- This is collected via our website and chat channels (WhatsApp and Facebook Messenger) and stored in our CRM system. If you choose to communicate with us via WhatsApp, you have shown legitimate interest under the terms of GDPR
- Customer correspondence and service messages via Facebook Messenger
- If you choose to communicate with us via Facebook Messenger, you have shown legitimate interest under the terms of GDPR and your profile will be stored in our messenger account
- This is required for payment processing and is kept to make future payments easier for you as a customer
- This is collected via our website and is stored in our CRM system
Retention of data:
We retain information for seven (7) years from our point of last contact. We hold this information to support our legal and regulatory requirements. If you object to this retention, please contact us – details are provided in the ‘Contact’ section and there is more on opting-out and information access below.
We take reasonable steps to ensure that personally identifiable information that you send us via this Website is accurate, current, and complete. To that end, we provide you with reasonable access to your personal information to correct errors or delete the information you have provided. If you wish to correct or delete your personally identifiable information, please contact us by e-mail at email@example.com or by post at Social Pantry, Unit 1 Lombard, London, SW11 3SS
To respond to your request or inquiry, we may require follow-up or contact information to allow us to verify that you are the person authorised to view the information you are requesting. We may, at our discretion, refuse to allow you access to certain information if, in our view, to provide such access would jeopardise another person’s privacy; would violate any applicable federal, state, or foreign law, regulation, or directive; or would unreasonably burden this Website.
All personal Data is stored securely in accordance with the principles of the EU General Data Protection Regulation (GDPR).
Although we take reasonable steps to protect the personally identifiable information that you provide via this Website, no system is 100% secure or error-free. Therefore, we do not, and cannot, guarantee the security or accuracy of the information we gather. Under GDPR, if a data breach is identified, it is mandatory that we notify the Information Commissioners Office (ICO) and the customer, where relevant.
Changes of business ownership and control:
We recognise that you may have questions on how we process and/or store your data or may want to change either the data we hold on you or how we communicate with you in the future.
If you have given consent for processing, you are free to withdraw that consent. To let us know this is the case please email firstname.lastname@example.org or see section 8 ‘Opting-out’ above.
If you have any questions in respect of this policy, or would like to exercise your rights as a data subject (for example, to correct data or to exercise your right to access):
- Social Pantry Ltd, as data controller, can be contacted as follows: email@example.com or +44(0)20 8871 1949
- Our Data Protection officer is Holly Jack, and she can be contacted as follows firstname.lastname@example.org.
- If you are unhappy that we have responded to your query adequately, of if you have a further complaint, The Information Commissioner’s Office can be contacted on 0303 123 1113 or by live chat here: https://ico.org.uk/global/contact-us/
Changes to this policy:
This policy was last revised on the 25th May 2018