COVID-19 FAQ’s


 

In light of the current, unprecedented COVID-19 (Coronavirus) outbreak, here’s a note from Alex Head, our founder and CEO.
“In these strange times, our thoughts are with anyone whose health or livelihoods have been affected by the Coronavirus, and with our colleagues in the Hospitality and Events industry who, like us, are weathering this storm.
We want to let you know we will continue to operate whilst we can. We’re keeping positive, planning some lovely private dinners, and exciting events for the summer months.
As always, our hygiene levels are second to none, and we’re taking extra measures in line with government guidelines as we continue to prioritise our team and clients’ wellbeing.”

Client and Employee FAQ’s

 

Which specific measures are you taking to protect employee and clients’ wellbeing from the Coronavirus outbreak?

  • Our team will be working from home where possible for the foreseeable future.
  • Any team members who are working on-site (in one of our café-restaurants, or at an upcoming private event) have been briefed on the extra levels of personal hygiene that will help keep themselves and our customers safe. These are in-line with government and WHO guidelines and include
    • Sanitiser as well as soap and water is available at all sinks and water stations
    • Washing hands for at-least 20seconds every 15 minutes, or between being with any customers whilst at work
    • We are cleaning and sanitising all items which are frequently touched even more often than usual
    • Any team members returning from affected areas (or with family members or housemates from these regions) have been asked to self-quarantine for 14days.
    • Any team members showing symptoms of COVID-19 have been asked to self-quarantine for 14 days.

 

Are your café-restaurants going to remain open?

  • Yes, Soane’s Kitchen, Crane’s Kitchen, and The Social Pantry Café will remain open to serve our communities whilst we can; with some reduced hours. We’d love to see you soon, there has never been a more important time to support the local businesses you love.
  • As well as the extra safety procedures being followed by staff above, each site will be doing the following.
    • We are going to be a cashless business at each site (apart from Pitzhanger Pantry, where any team members handling cash will wear gloves provided for purely this purpose)
    • Sadly, we will not be accepting keep cups, but please do show them to us to still earn your discount. Fear not all of our packing is fully recyclable.
    • Our teams wash their hands every 15 mins for at least 20 seconds.
    • Very regular sanitisation of surfaces is of high priority
    • We’re asking customers to please wash their hands! We have antibacterial soap available and extra hand sanitizer for all our guests
    • We’re asking all customers to please avoid leaving litter or tissues on the tables
    • All our cups, glassware and cutlery go through I high temperature machine, so please be rest assured that these are clean and sterile
    • Our teams will administer cutlery and provide sugar as and when needed so please ask! This is to reduce less hands on all items!
    • We have removed some of our tables to give you a little more space and comfort

 

I have an event booked and aren’t sure whether it should go ahead. Can you advise?

  • As the current situation is continuously evolving, we’ll be working alongside our clients and looking at each event individually. If you decide to postpone your event, please contact your event planner who will be able to help make arrangements.

 

Are you taking provisional bookings for the summer months?

  • We’re keeping positive by looking ahead to some fabulous events this summer and would love to work with you for your events plans. We can provisionally book events for the coming months, and should things change again we’ll be as flexible as we can in terms of dates.
  • Similarly, we work on many events 6 months to a year in advance. If you’re planning something, why not get in touch and let us help you get ahead. We’d advise getting your booking in as soon as you can – the summer months are already looking busy with lots of events being postponed until then.

 

Is there anything you’re doing to support the vulnerable people in your community?

  • Yes, we’re working with local charities to ensure that the most vulnerable people are cared for. We’ll be donating food and other essential supplies, and our wonderful Head of Logistics will be delivering to people’s doors in one of our vans.

 

I’m worried about my house-holds food supply. Is there anything you can do to help should there be a shortage?

  • Yes! We’re currently setting up a delivery service to support you whilst you may not be able to leave your homes. Initially, we’ll be offering FREE delivery to anyone who is within a 3 mile radius of our HQ in Wandsworth. If you’re interested in enjoying our fresh, seasonal and delicious food at home please contact enquiries@socialpantry.co.uk. We’ll be in touch with our menus and pricing shortly.

 

Support our Industry in these tough times

 

Things have never been so tough for the events and hospitality industry, which is worth over £73 billion to the UK economy, boasts over 3 million jobs and supports may more. If you’d like to push for economic support from the government to Hospitality and Events businesses, we’d like to encourage you to sign the following petitions.

 

Hospitality Industry Government Funding Support

Events Industry Government Funding Support

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